Frequently asked questions

Browse the collection, add the watch to your cart, proceed to checkout, enter shipping and payment details and confirm. Full guidance on the How to order page.

Contact support immediately. We accommodate changes and cancellations before the order ships; once processed and shipped, changes are no longer possible.

Yes, to more than 150 countries. Select your country at checkout to see the available methods, costs and delivery estimates.

Contact support right away with photos or a video of the issue. We resolve it through replacement, repair or refund.

Processing typically takes 1–3 business days plus QC. Once processed you receive a tracking number; transit time depends on destination and method.

Pay after QC approval, credit/debit card, PayPal, Wise/Revolut, bank transfer and cryptocurrency (BTC, ETH, USDT).

Yes — engraving and other services can be requested from the Services page or by contacting us.

Yes. Contact support with your requirements for wholesale pricing and dropshipping arrangements.

Orders are placed through the website for security and convenience; our team can guide you on WhatsApp while you do.

Returns are accepted for incorrect items and warranty repairs. See the return & refund policy.

Express courier: 5–10 days. Registered airmail: 10–15 days. EU hub routing: 15–20 days. Peak seasons can add a few days.

Orders may be subject to customs duties or import taxes in your country; these are the buyer's responsibility. Check with your local customs office before ordering.

Contact support. We send instructions to return the watch for servicing, or recommend a trusted local watchmaker.

Although many watches are water-resistant, we recommend keeping your watch away from water whenever possible and always screwing the crown down fully. Water resistance is measured in atmospheres (ATM); 1 ATM ≈ 10 m of static pressure. 5 ATM (50 m) covers hand-washing, rain and splashes, not swimming. Never operate crowns, pushers or bezels while the watch is wet, and avoid hot showers and saunas — steam bypasses gaskets. Salt and chlorine also harm any watch. Water damage from use beyond the rating is not covered by warranty.

Wind it. The power reserve is likely near zero after transit. Unscrew the crown (anti-clockwise) if it is a screw-down type, wind 15–20 turns clockwise, then push and screw the crown back in. Quartz watches need no winding.

An automatic watch stores energy from wrist motion. Left unworn it runs down and stops; wind 10–12 turns to restart. If a quartz watch stops, the battery needs replacing. Adjust date/day with the crown in its first position, time in the second.

Unscrew the crown, pull it gently to the click, set the time by turning forward, then push the crown back and screw it down. Always check the crown is fully closed to keep dust and moisture out.

Crown position one sets the 24-hour GMT hand (and date); position two sets local time. Set local time first, then the GMT hand. The two are synchronised so both time zones can be read at a glance.

A new battery normally lasts about two years.

Screw-down crown: turn anti-clockwise until it releases, pull to the first click for the date (and day), the second for the time. Set the date forward only. Push the crown back and screw it down.

A crown that locks onto a threaded tube to seal the case (used on most Rolex models). Unscrew before winding or setting; screw back gently until snug. Never force it.

A corrector set into the case, usually for date, month or year on calendar watches. Press fully with the tool provided (or a ballpoint) and release fully; half-presses can misalign the mechanism.

Unscrew the protective pushers. Top pusher starts and stops; bottom pusher resets. Always press fully, then screw the pushers back down to protect against water and impacts.

Never change the date between 22:00 and 03:00 on calendar movements — move the time to 06:00 first. Never press reset while the chronograph is running. Start/stop with the top pusher, reset with the bottom.

A scale on the bezel or dial that converts elapsed seconds into speed. Start the chronograph at one mile/km marker, stop at the next: the seconds hand points to the average speed in units per hour.

Your order ships within 3–5 business days after payment is confirmed. Before shipping we send quality-check photos for your approval; once shipped you receive a tracking number and tracking link.

Product photos are taken of actual watches available for sale, photographed by our team. You receive exactly what is shown — and you approve QC photos of your specific piece before it ships.

Yes. Every watch we sell is genuine, sourced through trusted partners, inspected on a timegrapher and by hand, and covered by our warranty. Box and papers are indicated on each product page.

Yes — 24 months on mechanical movements and 12 months on quartz, from the day of delivery, in addition to any manufacturer's warranty. See the warranty policy.

Yes. Every shipped order has a tracking number, emailed to you and shown on your order page with a link to the carrier.

Use the contact form, email, WhatsApp or Telegram. We answer within hours on chat and within one business day by email.

We run occasional promotions and subscriber-only clearance events. Subscribe to the newsletter or follow our Telegram channel to hear first. Reward points are earned on every order.

Watches are carefully packaged for safe delivery. Gift cards are available, and every watch order over US$200 includes a complimentary gift. Brand box sets are available under Accessories.

Subscribe to the newsletter, join the Telegram channel, or check the New Arrivals page.

Absolutely — use "Ask a question" on the product page or contact support. We can also quote watches that are not listed.