Information
Shipping policy
Carriers, processing time, costs, tracking, customs and delivery guarantees.
We are committed to a seamless and reliable delivery experience. Most parcels leave from our international logistics hub in Hong Kong; we ship to more than 150 countries and regions.
Shipping methods and carriers
We work with trusted carriers: International Registered Airmail, DHL, FedEx, UPS, EMS, Aramex and dedicated EU express services. The methods available for your destination are shown at checkout.
Order processing time
Order processing — including quality control — typically takes 3–5 business days. Orders placed at weekends or on holidays may need additional time.
Shipping options and costs
| Method | Transit | Cost | Cover |
|---|---|---|---|
| International Registered Airmail | 10–15 days | US$10 (US$30 to the USA) | Reshipped once free of charge if lost or damaged |
| International Express (DHL / FedEx / UPS) | 5–10 days | US$45 (US$60 to the USA) | Reshipped once free of charge if lost or damaged in transit |
| Insured Express | 5–10 days | US$60 | 100% of order value; reshipped until delivered |
| EU Insured Express via European hub | 15–20 days | US$60 | 100% of order value; reshipped until delivered |
During peak seasons such as Christmas, delivery times may experience minor delays. For certain remote locations an additional surcharge may apply — we will email you before dispatch if so.
Tracking your order
Once dispatched, you receive the tracking number by email and on your order page, with a link to the carrier's tracking system.
Customs and duties
Your parcel may be subject to import duties or taxes imposed by your local customs authority. These charges are the buyer's responsibility. If your customs office requires a tax ID on the shipping label, let us know and we will include it.
Dropshipping orders
We support resellers and distributors. Mark your order as a dropshipping order in the order note and the parcel will contain no Modern Time Watches branding or paperwork.
Multiple-item orders
Items may ship separately so that each arrives as quickly as possible.
Shipping address
Please make sure the address is complete and correct and that the recipient's phone number is valid — couriers require it. If you need to update the address after ordering, contact us immediately.
Lost or stolen parcels
Customers are responsible for the accuracy of the address provided. We cannot compensate for parcels lost because of an incorrect address, or for parcels stolen after the carrier has confirmed delivery at the address.
This policy may change without prior notice. Questions? Our customer support team is happy to help.
Last updated: Sep 8, 2026