Return & refund policy

Customer satisfaction is our priority. Rigorous inspection before shipping means that in most cases a return is not necessary — but where our liability is involved, we resolve it.

Return eligibility

Because every watch is quality-checked and approved by you before shipping, returns due to a change of mind are not accepted. Returns are accepted in these cases:

1. Incorrect item shipped

If the watch you receive does not match the QC photos, provide evidence within 3 days of delivery (we keep a record of every serial number). Once verified, we ship the correct piece while you return the incorrect one.

2. Warranty repairs

Contact customer service before returning anything. We email detailed packing instructions and the return address. Pack the watch securely in its original condition and include the return label inside the parcel.

Exchanges and cancellations

Exchanges or cancellations are accepted before shipping arrangements are made. After the parcel has shipped we cannot exchange a watch — please verify the piece through the QC photos and video beforehand.

Refunds

Cancelled orders are refunded in full to the original payment method before shipping. Bank processing can take 10–30 days.

Chargebacks

We do not accept chargebacks. Disputes are resolved directly with us; all order information, QC approvals and delivery records are provided to the card issuer to validate the purchase. If you are unhappy with a product or service, contact us and we will find a fair solution.